Keeping our staff and customers safe, is our priority.  With this in mind, we applied for the Local council COVID CONFIDENCE MARK. We have to meet set criteria, apply and then an inspector comes to our premises to check we are adhering to the strict guidelines. We are delighted to say we have recently been awarded this.

Before hire starts, each motorhome goes through a 3 step deep clean, before going out. To start with, all areas of the motorhome are cleaned with soap and water.   We then disinfect all areas with  D10 (Diversey solution) paying particular attention to frequently touched surfaces. The motorhome is then given a steam clean. Our Steam cleaner reaches a temperature of 170 degrees to kill any germs that may be left behind.  This is done before each motorhome is allowed out.

We ask that if you wish to visit our motorhomes before you hire, you make an appointment with a member of staff.  You can do so via email info@glamperuk.com or call us on 0282565459. 

This will ensure there are limited people at any one time.  The maximum amount of people we will allow inside the unit at any one time is 8 including children and a member of staff.

When you arrive at our depot, we ask you to adhere to social distancing measures when possible. Staff will be wearing a mask and we ask you to wear a mask to protect yourself and our staff members. (Exemptions may apply) 

Sanitation stations have been set up for customers to use. 

For the handover, to limit close contact, we will show you a video.  This will have all the relevant information you need to get you on your way.  Of course, a member of staff will be on hand to answer any questions you may have. 

The video will also be emailed to you in case you need to refer to it. 

You can book on our website www.glamperuk.com or alternatively you can send us a message on the messenger chat, that is available on the website. Or if you prefer you can call us on 02825 654559 or you can send us an email at info@glamperuk.com

If you book outside of 14 days of the requested hire date, we take a non-refundable deposit of 25% off the full amount to secure your booking, by paying this deposit you are accepting our terms and conditions. The remaining balance is due 14 days prior to hire by credit/debit card or cash. Within 14 days of hire, we would require full payment.

Yes fully comprehensive insurance is included for up to 2 drivers as standard.

No, unfortunately this is not something our insurance company offers.

Fully comprehensive insurance can be provided for drivers aged between 25 and 75 years of age, who have held a full licence for a minimum of 2 years.  All drivers must have no more than 2 sets of 3 points on their licence.  No more than one fault or outstanding accident/claim/incident in the last 3 years.  Our insurance covers, NI driving licence, UK and EU drivers.

For drivers under 25 years old, we need to get a clearance check from our insurance, please ask for a booking, so we can get confirmation.

Yes, we take a swipe of your credit or debit card for £1000. This must be taken 24 hours prior to hire taking place. This amount is held pending for up to 10 days after the hire ends.  This covers the insurance excess and damage deposit and is part of our insurance company conditions.

For drivers under 25 years old, this security deposit may be increased. Glamper would confirm this before booking is made.

The documents that you have originally emailed to us, prior to hire will need to be brought, along with your driving licence. 

Yes all our motorhomes are registered with The Camping and Caravanning Club Privilege Scheme.  This entitles you to up to 30% off Club sites and 15% off Camping in the Forest Sites. Please ask our members of staff for more information. 

Motorhomes must be dropped off at the agreed time of 10 am. To ensure we are able to get the motorhome cleaned and ready to go for the next customer. If the motorhome is left-back after the agreed time of 10 am we will charge a fee of £100 Per hour (or part thereof). Failure to return the vehicle by 5 pm on the last day of hire means that the vehicle is not insured; therefore the drivers are left liable to criminal prosecution. All our motorhomes have security tracking devices fitted.

CANCELLATION OR CHANGE BY HIRER

In the event of a cancellation by the hirer the following charges shall be incurred:

• If you cancel 15 days + prior to pick up: loss of deposit.
• If you cancel 14 days or less prior to pick up: 100% loss

Documents that we require must match the driving licence of person(s) driving.

Driving licence

Primary proof of ID – e.g. utility bill (Gas/Electric/phone/internet bill)

Secondary proof of ID – e.g. Bank or credit card statement.

All must be dated within 90 days of the hire-taking place.

We must be advised of any driving convictions. If there are any convictions, we will need to check with our insurance they will accept the hire.  We advise you check with us first before making a booking.

We need this paperwork at least 7 days before hire for you to be covered for insurance and these documents are required for all drivers.

Please contact us for more information on the documents we can accept.

For all customers outside the EU we will need to send a referral to the insurance, the security deposit will be higher, this will depend on the driver.  Please contact us directly, if you live outside the EU and we can advise you what information we require in order to a referral. Please do this before making a booking.

Travel to Europe is normally permitted; there is a surcharge of £100 to do so (excluding Ireland). Due to the current situation with COVID19, travel to Europe (Excluding Republic of Ireland) is not permitted without agreement**

We will require a higher security deposit of £1500 (excluding Ireland) if you are travelling through the south of Ireland, please be aware of any tolls to be paid for.  We will pass any charges on should they not be paid at the time of travel.

All our vehicles are covered with RAC emergency roadside assistance, including South of Ireland and Europe.

We allow medium-sized dogs in our premium plus and prestige motorhome.  We do charge a £50 cleaning levy, as it would require triple clean after use

No, you are not allowed to smoke inside the motorhomes.

Yes, you must use a car seat.  The motorhomes are fitted with a 3-point seat belt. Isofix or Isize seats are not compatible with our motorhomes.  If bringing your own child seats, you must fit them yourselves.

Yes, you can hire high back booster seats for children aged 3-11, at a charge.  You are responsible for fitting seats correctly.  For younger children, you must provide your own seat and fit them into the motorhome yourself.

Our premium 4 Berth and Luxury 4 berth have 4 seat belts

Our premium plus 6 berth, has 6 belts

Our premium plus extra 8 berth has 6 seat belts, meaning only 6 passengers can travel on board the motorhome.

All motorhomes leave our site with a full tank of fuel (diesel).

We require all customers to return it to us with a full tank. Failure to do this will result in a charge of fuel cost on the day we will fill up, plus a £25 fee for our time.

All our motorhomes are fully winterised.  They have a combi-boiler system, which heats the water and the motorhome.  All our motorhomes are fully insulated. Making this a comfortable environment for our customers.

Yes all our motorhomes have bike rack.  The premium, premium plus and premium plus extra have racks for 4 bikes.  The luxury has a rack for 2 bikes. 

Yes we provide you with a full tank of fresh water.

There is no need to fill this up when returning motorhome.

No, you must do this before you return the vehicle.  We do not have the facilities at our depot to empty this.  Failure to do so will result in you being charged £75.  A member of staff will check the toilet on return.